Privacy Policy

Last updated:

This policy explains how collects, uses, and protects information. We operate a play-for-fun portal and do not engage in financial transactions or real-money gambling.

Data We May Process

We aim to collect the minimum necessary information. Typical categories include:

Category Examples Source
Technical IP address, user agent, device & browser settings, pages viewed, errors Your device; our systems
Preferences Cookie choices (Yes/No/Partial), 21+ age-gate confirmation Your selection on banners
Support Name, email, message content and metadata you submit via our form or email You
Analytics (if enabled) Aggregated traffic and engagement metrics (e.g., session counts) Analytics tools

Purposes & Legal Bases (GDPR/EEA & UK)

  • Operate & secure the service — prevent abuse, ensure availability, debug issues.
    Legal basis: legitimate interests.
  • Remember your choices — age confirmation and cookie preferences.
    Legal basis: legitimate interests; compliance with applicable consent rules.
  • Improve features — optional analytics to understand usage and stability.
    Legal basis: consent (only if you opt in).
  • Support & inquiries — respond to messages you send.
    Legal basis: contract/legitimate interests.
  • Compliance — meet legal obligations under Malaysia’s PDPA 2010 and other laws.
    Legal basis: legal obligation.

Cookies & Tracking

We use necessary cookies to run core features (age gate, consent banner). With your permission, we set optional analytics/marketing cookies. For details and retention, see our Cookie Policy.

  • Necessary: always on, required for basic operation.
  • Analytics/marketing: loaded only if you choose Yes or Partial on the banner.

Sharing & Recipients

We do not sell personal data. We may disclose limited information to:

  • Service providers (e.g., hosting, content delivery, analytics if enabled) bound by contracts and confidentiality.
  • Authorities when required by applicable law or to protect rights, safety, and security.

International Transfers

Traffic and analytics (if enabled) may route through infrastructure outside Malaysia. We select vendors that implement appropriate safeguards for cross-border transfers consistent with applicable laws.

Security

We use administrative, technical, and physical measures appropriate to the risk (for example, access controls, encryption in transit, system monitoring). No internet service is 100% secure, but we strive to protect your information.

Retention

We keep logs for up to 12 months unless a longer period is required for security, compliance, or dispute resolution. Support communications are retained as needed to handle your request and maintain records.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing, and to withdraw consent for optional cookies. You may also have portability and complaint rights with a regulator.

Children & Age Limit

Our portal is for adults in Malaysia (21+). We do not knowingly collect information from minors. If you believe a minor has provided data, contact us and we will take appropriate steps.

Data Controller & Contact

GemSpin Lounge
Level 16, The Vertical Corporate Towers, 8 Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Malaysia
Phone: +60 3-9212 4573 · Email: hello@gemspinlounge.my
For general help, visit Support.

Updates to this Policy

We may update this Privacy Policy to reflect changes to our services or legal requirements. Significant changes will be highlighted on this page. Please review it periodically.